Browse by topic
Getting startedSet up your workspace, connect your channels and bring in your team.5 articlesChannelsConnect WhatsApp, Instagram, Facebook, email and your website chat.6 articlesDot, your AI agentTurn Dot on, teach it, and choose what it can do on its own.7 articlesInbox and teamWork every conversation with your team: filters, assigning, notes and mentions, saved replies, automatic assignment and your customers’ details.5 articlesHelp centreYour own help site, written with Dot, in your chat and on Google.3 articlesTickets and ratingsFollow through on what takes more than a reply, keep customers posted as it moves, and find out how customers feel about your answers.4 articlesAutomation and appsWorkflows that do the routine for you, the apps you connect, the API and webhooks for your own systems, and the reports that show how it’s going.4 articlesPlans and billingWhat each plan includes, how active contacts are counted, adding more when you’re busy, and changing your plan, seats or currency.3 articlesCommentsSort, moderate and answer comments on your Facebook and Instagram posts and ads.3 articles