Change or cancel your plan, seats and currency

Each workspace has its own plan, and only its owners can change it, in Settings → Plan and usage. Payments are handled by Stripe; ChannelDesk never sees your card details.

Upgrade or change plan

1. Go to Settings → Plan and usage.

2. On Free, choose See plans. On a paid plan, choose Change plan.

3. Choose Monthly or Yearly (two months free), then the plan you want.

4. Confirm on Stripe’s page. If you’re already paying, Stripe shows the new price and what you owe for the rest of the period before anything changes.

Cancel, change your card or get invoices

Choose Manage billing on Plan and usage to open Stripe’s billing page. Cancel your plan there, change your card, or download past invoices. A cancelled plan carries on until the end of the period you’ve paid for.

Seats

Seats are your teammates, plus invitations still waiting. Free has 1, Pro 3, Growth 10 and Scale 25. On a paid plan, owners add more in Settings → Team, for $8 / £6 / €7 a seat each month; you only pay for the rest of the current period.

Nobody is ever removed. If you move to a plan with fewer seats, everyone stays, but you can’t invite anyone until you’re back under. Seats you added end if you move to Free.

Currency

You can pay in US dollars, pounds, euros, Canadian dollars or Australian dollars. Until your first payment, owners can change it with Prices in on Plan and usage. After that it’s fixed, because Stripe keeps you in the currency you first paid in.

More than one business

Give each brand its own workspace. Each has its own plan and its own invoice, and workspaces you own share one saved card. Each account has one free workspace: to add another brand, upgrade the free one first.