What is ChannelDesk?

ChannelDesk puts all your customer conversations in one place. Messages from WhatsApp, Instagram, Facebook Messenger, your support email and the chat on your website arrive in one inbox, and your team answers them together.

What you can do with it

• Answer every channel from one inbox, with notes, tags and assignment so nothing is answered twice.

• Let Dot, your AI agent, answer the easy questions, or draft replies for your team to check.

• Keep comments on your Facebook and Instagram posts and ads in order, and hide spam.

• Turn anything your team has to follow through into a ticket.

• Publish a help centre, so customers can find answers for themselves.

• Automate routine work with workflows, and see how you’re doing in Reports.

Plans

Free lets you try the basics: 2 channels, 1 seat, 50 active contacts and 20 AI replies a month. Every feature is on Pro, and Growth and Scale add room for bigger teams.

• Pro, $39 or £29 a month: 3 channels, 3 seats, 3,000 active contacts and 500 AI replies.

• Growth, $99 or £75 a month: 10 channels, 10 seats, 12,000 active contacts and 3,000 AI replies.

• Scale, $249 or £189 a month: 30 channels, 25 seats, 40,000 active contacts and 10,000 AI replies.

Active contacts are the people who message or comment in a month. Each person counts once, however many channels they use.